Our Clients

We have been working with SMB for almost a year managing our IT service needs. They have been very helpful, easy to work with and responsive to our needs. We will be expanding our scope with them to include additional office locations.

SMB has provided us with exceptional communication and service, which has greatly benefited our organization.

We love SMB! Kaylee, who manages the help desk, and Jeremy (senior tech expert) have been efficient and personable. They always ask permission before logging on to our accounts/computers and provide us with immediate, thorough, and holistic problem-solving. Thank you to Ron and his whole team for working with us at NECC and creating specific solutions for our small non-profit.

Update Feb 2023: Over the last several months, SMB has provided us with exceptional communication and service, which has greatly benefited our organization.

Despite initial reservations about whether going through the work of transitioning to a new IT services would be worth the work, we were instantly relieved by the level of professionalism and approachability of the SMB team. We were so impressed with their communication and service that we even wondered why we didn't engage them sooner.

We highly appreciate the level of expertise and communication displayed by SMB. Overall, we highly recommend SMB and look forward to continuing our partnership with them in the future!

The entire team at SMB has been fantastic! Their professionalism and courtesy when dealing with everyone is a model for everyone to follow.

The SMB team has been incredibly helpful to our small nonprofit. They have answered all of our questions - no matter how big or small - and have been incredibly responsive in helping us sort through our needs. I highly recommend!

The SMB Team did a great job installing our network, They were professional, responsive and provided great value. I really don't know a lot about this kinda stuff, but Ron and his team took the time to explain it to me and I appreciated that.

SMB has been our IT support company for many years. A year ago, our entire company switched to WFH in one day and the transition was seamless. The IT department was prepared and have been responsive supporting all users in the usual timely manner. We continue to rely on them as our business grows and changes.

I had a great experience with Ron and his team over 15 years ago and SMB was the first team I called in from 1,400 miles away when I needed cyber security experts to help us achieve and maintain HIPAA compliance. Very professional, very proactive.

Their help team is amazing and very responsive.

We are a growing small business and needed to switch up our IT services. We found SMB who does both Apple and PC products. We really connected with their team and it has been very smooth to make the transition. Their help team is amazing and very responsive. Highly recommend SMB for small or large companies.

We're very glad to be continuing our work with SMB to transform and advance our IT department in a way that will benefit our overall organization.

MetroEast retained SMB Technologies to perform an in-depth IT Audit of our digital community media organization. We were running outdated legacy systems and processes. The SMB team went above and beyond digging deeply into all aspects of our IT-related operations. A thorough report was produced with weighted problem areas and recommendations for improvement. SMB demonstrated a solid understanding of and appreciation for our community media organization's IT needs. We decided to hire SMB as an Interim CIO to help us in the next phase and we continue to work with SMB to address key areas identified in the IT Audit report. We're very glad to be continuing our work with SMB to transform and advance our IT department in a way that will benefit our overall organization.

The services of the SMB team are excellent. Issues that come up get quick resolution.

We feel like we get sound technical support when it comes to CSC solutions and resolution of problems for our desktop/network support. SMB is a great fit for the size of company CSC is today; they integrate with our company seamlessly. The services of the SMB team are excellent. Issues that come up get quick resolution.

No systemic issues have come about that go unresolved. It’s clear that the SMB team will pull out the stops to support their clients. Generally, SMB helps our organization look out into the future. We believe they are looking for trends that may impact our organization and or issues that could dog us in the future. We’ve never been caught by surprise through a technological change that resulted in service disruption of note.

SMB doesn’t ever lead us “down the garden path” promising what they cannot deliver and always delivering what they promise.

The list is long of the many things we love about SMB. The accessibility and quick response and we can always count on a remedy whatever our technical problems. They are professional in a quality way. If we need training or User Error issue, the diplomacy and candor are perfectly distributed. They are patient and really care not only fixing problems but heading them off in the first place. SMB doesn’t ever lead us “down the garden path” promising what they cannot deliver and always delivering what they promise.

I feel protected with SMB watching my back.

I have been using SMB Technologies for several years now for all my IT needs. They are quick to answer requests and very knowledgeable about networking and security. I feel protected with SMB watching my back. I fully endorse SMB for all your IT needs. You won’t regret it!

I utilize Microsoft products and they were experts at Windows products in addition to Apple products. They are truly a one-of-a-kind company

I fully endorse SMB Technologies. I had to reconfigure my business to manage meetings via my studio using Mac products. They are truly a one-of-a-kind company!

I was new to using Zoom and they patiently took the time to train me. I utilize Microsoft products and they were experts at Windows products in addition to Apple products. Importantly, they helped design a system of 2 internet services (a broadband & fiber optic) so that I’m never without service (a Meraki toggle box is also included). The overall network/system exploration showed some very simple fixes to improve speed and some more extensive ones I needed as backup. They are problem solvers that don’t waste time. I can call anytime and get an answer or service. You won’t go wrong with SMB.

We have been extremely happy with their quality of work and customer service

We have been using SMB Technologies for over two years and we have been extremely happy with their quality of work and customer service. One of our experiences with SMB really stood out. Our practice management software was running on Macs but the company that developed it decided to stop supporting the application. We thought our options were to either replace all our computers to Windows based systems or find another Mac compatible practice management software. SMB informed us of another option to convert our existing Macs to run Windows so that we can use a Windows based practice management software without buying all new hardware along with it. We were not looking forward to going through with any of these options but decided to go ahead and convert our Mac hardware to run Windows on them. SMB scheduled to start the conversion on a day that the office was closed and completed the conversion in just a couple of hours for all six of our computers. Since then, we have been happy with our practice management software and our computer system has been running smoothly. I can’t say enough great things about Ron and Russ for the great IT support that we’ve been receiving from them!

They are reliable, fast and extensive and make everything so simple. SMB ROCKS!

We have developed a great relationship with SMB Technologies over the past 9+ years. SMB provides nothing but excellent service. They are reliable, fast and extensive and make everything so simple. SMB ROCKS!

The people they send are knowledgeable, professional and timely and get the job done.

Great computer service! We have been a client for 10 years and they have always been there when we had a problem. SMB has always had quick effective solutions to our issues. The people they send are knowledgeable, professional and timely and get the job done.

SMB technical representatives have always explained IT topics in a language that I can understand.

We are a small business without an in-depth knowledge of IT. SMB technologies have filled that gap for us – setting us up with remote access server capabilities and VPN security protection. SMB technical representatives have always explained IT topics in a language that I can understand. This has not been the case with other IT firms we’ve worked with in the past. Definitely give SMB a try. They have set up and maintained our IT system for the past 5-6 years with no issues at all.

It’s been great to have a partner with which we can discuss needs, look at options, and then act accordingly

The biggest benefit for us has been in having a solid Mac-based foundation of IT support to keep us in line. It’s been great to have a partner with which we can discuss needs, look at options, and act accordingly. It’s been a nicely low-maintenance high-trust relationship.

Aside from understanding the Mac environment (rather than just paying it lip service), the solutions we’ve gotten from SMB are consistently sound and reliable. We’ve had other IT firms suggest and install systems that were wholly wrong, cumbersome, and technically deficient. We’ve gotten very stable, fast IT support from SMB for years.

In talking to somebody on the fence about IT firms, I’d say to make sure you talk about flexibility in approach, and also if the firm really understands not just the environment, you’re working in but also the technical needs of your IT. As a creative agency working primarily in Adobe Creative Cloud on Macs, SMB was the right fit for us.

SMB delivers tremendous value through high quality services and a great value per dollar spent.

End to end solution thinking on how we have our information communication and security configured. Prior firms focused on hardware solutions and troubleshooting those. SMB Technologies covers us on hardware through software solutions that fit our budget. SMB delivers value through high quality services and value per dollar spent.